AMN Healthcare Services Profile
AMN Healthcare Services, Inc. and its subsidiaries provide healthcare workforce solutions and staffing services at acute and sub-acute care hospitals and other healthcare facilities throughout the United States.
The company empowers the future of care through the nation's broadest network of highly-qualified healthcare professionals. As the leader and innovator in total talent solutions for the healthcare sector in the United States, the company tailors its solutions to its clients' workforce challenges and goals, and provide staffing, talent optimization strategies, and technology solutions to support caregivers and patient care.
The company's solutions enable its clients to build a sustainable workforce, increase efficiency, and elevate the patient experience. The company's comprehensive suite of talent solutions provides management, staffing, recruitment, language services, technology, predictive and market analytics, and related services to build and manage all or part of its clients' healthcare workforce needs. The company offers temporary and permanent career opportunities to its healthcare professionals, from nurses, doctors, and allied health professionals to healthcare leaders and executives in a variety of settings across the nation.
The company's strategy is designed to support growth in the number and size of customer relationships and expansion of the markets it serves as care delivery settings continue to expand. Driving increased adoption of the company's numerous talent solutions through cross-selling will deepen and broaden its customer relationships. The company will continue to innovate, develop and invest in new, complementary service and technology solutions that optimize and manage its clients' workforce, enhance the patient experience, better engage its talent network and expand into different healthcare delivery settings.
The company expanded its portfolio to serve a diverse and growing set of healthcare talent-related needs. In addition to its traditional staffing services, its suite of healthcare workforce solutions includes managed services programs (MSP), vendor management systems (VMS), medical language interpretation services, predictive labor analytics, workforce optimization technology and consulting, clinical labor scheduling, recruitment process outsourcing (RPO), and revenue cycle solutions. The company enables clients to build, manage and optimize their healthcare talent to deliver great patient outcomes and experiences. The company's talent network includes thousands of highly skilled, experienced professionals who trust it to place them in envif usronments that expand and leverage their qualifications and expertise.
The company has accelerated the integration of technology-based solutions in its core recruitment processes through investment in digital capabilities, mobile applications and data analytics. During 2023, the company launched ShiftWise Flex, AMN Healthcare's next-generation VMS that leverages the power of automation to increase efficiency of talent matching, credentialing, and candidate self-service, enabling its clients to develop sustainable workforces to deliver better outcomes for patients and caregivers alike. ShiftWise Flex is also integrated with AMN Passport, the company's top clinician-rated mobile application with more than 225,000 registered users as of January 2024. AMN Passport provides a centralized experience for nurses and allied professionals to find, book and manage assignments, access time and pay details, and receive instantaneous alerts and updates, while also creating operational efficiencies through the ability to customize job preferences, store and manage credentials, electronically sign important documents and contact its dedicated recruiters.
Services
In 2023, the company conducted its business through three reportable segments: nurse and allied solutions, physician and leadership solutions, and technology and workforce solutions.
Workforce Staffing
Nurse Staffing: The company offers a range of specialty recruitment and temporary assignment lengths for nursing. A rigorous quality process ensures that each nursing candidate possesses the necessary training, licensure, and clinical competencies needed for a client facility. Nurse staffing solutions that the company offers include travel nurse staffing which are typically for a 13-week assignment but can support a wide range of assignment lengths; international nurse staffing for which it recruits registered nurses from outside of the United States on long-term contracts ranging from 24 to 36 months (or for direct placement with its clients); crisis nurse staffing (commonly referred to as critical staffing and rapid response nursing) for which it quickly coordinates and deploys registered nurses to provide temporary assistance during critical periods, such as unexpected specialty gaps and urgent needs, including pandemic surges, natural disasters and other emergency situations; labor disruption staffing for which it provides crucial support for clients involved in strikes of nurses and allied professional staff; and local staffing of all nursing specialties, covering short-term assignments with same-day shifts that potentially last for several weeks.
Allied Staffing: The company provides allied health professionals to acute-care hospitals and other healthcare facilities, such as skilled nursing facilities, rehabilitation clinics, schools, and pharmacies. Allied health professionals include such disciplines as physical therapists, respiratory therapists, occupational therapists, medical and radiology technologists, lab technicians, speech pathologists, rehabilitation assistants and pharmacists. The company's solutions for schools feature an advanced teletherapy platform, Televate, and qualified school speech-language pathologists, psychologists, nurses, social workers, and other care providers who provide customized care and interactive learning plans to engage students.
Revenue Cycle Solutions: The company provides skilled labor solutions for remote medical coding, clinical documentation improvement, case management, and clinical data registry, and also provide auditing and advisory services.
Physician and Advanced Practice Staffing: The company provides locum tenens staffing services through which it offers clients thousands of physicians of all specialties and advanced practice and other clinicians. Typically on an independent contractor basis, locum tenens professionals are placed on temporary assignments with all types of healthcare organizations throughout the United States, including hospitals, health systems, medical groups, occupational medical clinics, psychiatric facilities, government institutions and insurance companies. The company's recent acquisition of MSI Systems Corp. and DrWanted.com LLC (together, MSDR) expands its portfolio of physician solutions and provides clients with a larger and more diverse candidate pool. The company also offers full-service, permanent physician search across many specialties and modalities, specializing in recruiting and placing top physicians and advanced practitioner talent in jobs across the country.
Interim Leadership Staffing: The company provides executive and clinical leadership interim staffing. Practice areas include senior healthcare executives, physician executives, chief nursing officers and other clinical and operational leaders. Interim leaders provide strategic guidance and assist in setting short and long-term goals to offer immediate support, maintain momentum, and contribute leading practices and perspectives. The company's interim leaders enjoy the flexibility of a consulting role with the stability of full-time employment.
Executive Search and Academic Leadership: The company provides executive leadership search services across the healthcare industry with areas of focus, including academic medical centers and children's hospitals nationwide. This business line provides the company greater access to the C-suite of its clients and prospective clients, which helps improve its visibility as a strategic partner to them and helps provide it with cross-selling opportunities.
Talent Planning & Acquisition
Managed Services Programs: Many of the company's clients and prospective clients use a number of healthcare staffing agencies to fulfill their healthcare professional needs. The company offers a comprehensive managed services program, in which it manages all or a portion of a client's contingent staffing needs. Through its MSPs, the company places its own healthcare professionals and utilize other staffing agencies to fulfill the client's needs. The company often uses its own VMS technology as part of its MSPs, which further enhances the value of its service offering.
Recruitment Solutions: The company partners with clients to streamline their permanent workforce planning and recruitment process through one efficient, agile solution. The company's recruitment solutions, which many refer to as RPO, are customized to the client's particular needs, in which it recruits, hires and/or onboards permanent clinical and nonclinical positions on their behalf. The company provides technology and data intelligence that enable sustainable, long-term improvement and offers flexible solution options, agile, scalable processes in its pay-for-performance model.
Technology
Language Interpretation: AMN Language Services provides healthcare interpretation services via proprietary platforms that enable video remote interpretation, over the phone interpretation, onsite interpretation, and telehealth interoperability, with more than 350 health systems, more than 2,300 hospitals, and thousands of clinics using the company's solutions. These services are all supported by proprietary technology platforms, which enable real-time routing of video and audio calls, drive client efficiency with an in-person scheduling mobile application, and power interoperability with multiple telehealth platforms and EMRs.
Vendor Management Systems: In addition to its MSP capabilities, the company is also a leading provider for vendor-neutral VMS technology and support services for clients that prefer to self-manage the procurement of contingent clinical labor and their internal float pool. If clients use other staffing companies (associate vendors), the company's software as a service (SaaS)-based VMS technologies help them track and efficiently organize their staffing process. The company's leading VMS products, which collectively serve clients of all sizes and complexity, are ShiftWise, including the recent release of ShiftWise Flex, Medefis and b4health. The company's VMS technologies provide, among other things, control over a wide variety of tasks via a single system and consolidated reporting.
Scheduling and Staff Planning: The company offers Smart Square, healthcare scheduling software that combines demand forecasting (predictive analytics) with robust scheduling functionality, enterprise transparency, patented open shift management, and business intelligence tools all-in-one application. The SaaS platform provides fast implementations and is utilized in acute care, clinics, ancillary, long-term care and senior care settings. The company also provides consulting services to its clients to evaluate their staffing spend and offer recommendations for savings by optimizing workforce and scheduling capabilities.
The company typically experiences modest seasonal fluctuations during its fiscal year, and they tend to vary among its businesses and reportable segments.
Healthcare Professionals
The company recruits its healthcare professionals, depending on the particular service line, under the following brands: AMN Healthcare, Nursefinders, HealthSource Global Staffing, O'Grady Peyton International, Connetics, Medical Search International, DRW Healthcare Staffing, and B.E. Smith. The company's recruiting strategy is supported by innovative and effective digital-first marketing programs that focus on lead management, including its digital presence on websites, social media, and mobile applications.
The company's process to attract and retain healthcare professionals for temporary assignments and permanent placement depends on offering a large selection of assignments and placements in a variety of geographies and settings with opportunities for career development, creating competitive compensation packages, developing passionate, knowledgeable recruiters and service professionals who understand the needs of its healthcare professionals and provide a personalized approach, and maintaining a reputation for service excellence. The attractive compensation, benefits and reimbursement package that the company provides its temporary healthcare professionals includes a competitive wage, professional development opportunities, professional liability insurance, 401(k) plan, ESPP, health insurance and reimbursements for housing, meals and travel expenses.
Geographic Markets and Client Base
The company typically generates revenue in all 50 states. During 2023, the largest percentages of the company's revenue were concentrated in California, Texas and Georgia.
More than half of the company's temporary and contract healthcare professional assignments occur at acute-care hospitals. In addition to acute-care hospitals, it provides services to sub-acute healthcare facilities, physician groups, rehabilitation centers, schools, home health service providers and ambulatory surgery centers. The company's clients include many of the largest and most prestigious and progressive health care systems in the country. Kaiser Foundation Hospitals (and its affiliates), to whom it provides clinical managed services, consisted approximately 17% of its consolidated revenue and 22% of its nurse and allied solutions segment revenue for the fiscal year ended December 31, 2023.
Competition
The company's leading competitors vary by segment and include Aya Healthcare, CHG Healthcare Services, Cross Country Healthcare, HealthTrust Workforce Solutions, Ingenovis Health, Jackson Healthcare, LanguageLine Solutions, Maxim Healthcare Services, and Medical Solutions. When recruiting for healthcare professionals, in addition to other executive search and staffing firms, the company also competes with hospital systems that have developed their own recruitment departments and internal travel agencies.
Licensure For Business
The company is licensed in all states that require such licenses and take measures to ensure compliance with all state licensure requirements. In addition, the healthcare professionals who the company employs or independently contracts with are required to be individually licensed or certified under applicable state laws. The company designs its internal processes to ensure that the healthcare professionals that it directly places with clients have the appropriate experience, credentials and skills. The company has also obtained its Credentials Verification Organization certification from the National Committee for Quality Assurance.
History
AMN Healthcare Services, Inc. was founded in 1985. The company was incorporated in Delaware in 1997.
