Dillard's Profile
Dillard's, Inc. (Dillard’s) operates as a fashion apparel, cosmetics, and home furnishing retailer in the United States.
The company has an Internet store offering a wide selection of merchandise, including fashion apparel for women, men and children, accessories, cosmetics, home furnishings and other consumer goods. The company also operates a general contracting construction company, CDI Contractors, LLC (CDI), a portion of whose business includes constructing and remodeling stores for the company.
Customers may visit the company in person at any of its retail stores located primarily in shopping malls and open-air centers throughout the southwest, southeast and midwest regions of the United States. The company’s customers may also visit it online at its e-Commerce site, dillards.com, gaining company-wide access to in-store merchandise selections across 29 states, as well as in its fulfillment and distribution centers. Customers also have the option to buy online and pickup in store or have their orders shipped directly to their desired location. Dillards.com also serves as a key customer engagement tool with continually updated style and trend content to both educate and inspire its customers.
The company’s merchandise selections include, but are not limited to, its lines of exclusive brand merchandise, such as Antonio Melani, Gianni Bini, GB, Roundtree & Yorke and Daniel Cremieux. The company’s exclusive brands/private label merchandise program provides benefits for Dillard’s and its customers. Our customers receive fashionable, higher quality product often at a savings compared to national brands. The company’s private label merchandise program allows it to ensure the company’s high standards are achieved. Dillard’s trademark registrations are maintained for as long as Dillard’s holds the exclusive right to use the trademarks on the listed products.
The company’s merchandising, sales promotion and store operating support functions are conducted primarily at its corporate headquarters. The company’s back office sales support functions, such as accounting, product development, store planning and information technology, are also centralized.
Wells Fargo Bank, N.A. (Wells Fargo) owns and manages Dillard’s private label credit cards, including credit cards co-branded with American Express (collectively private label cards) under a long-term marketing and servicing alliance (Wells Fargo Alliance). Under the Wells Fargo Alliance, Wells Fargo establishes and owns private label card accounts for the company’s customers, retains the benefits and risks associated with the ownership of the accounts, provides key customer service functions, including new account openings, transaction authorization, billing adjustments and customer inquiries, receives the finance charge income and incurs the bad debts associated with those accounts.
Seasonality
The company’s earnings depend to a significant extent on the results of operations for the last quarter of its fiscal year (year ended January 2023). Due to holiday buying patterns, sales for that period average approximately one-third of annual sales. Additionally, working capital requirements fluctuate during the year, increasing during the second half of the year in the anticipation of the holiday season.
History
Dillard's, Inc. was founded in 1938 by William T. Dillard. The company was incorporated in Delaware in 1964.
