PLDT Profile
PLDT Inc. operates as a telecommunications and digital services provider in the Philippines, serving the fixed line, wireless and broadband markets.
Through the company’s three principal business segments, Wireless, Fixed Line and Others, the company offers a large and diverse range of telecommunications and digital services across the company’s extensive fiber optic backbone and wireless and fixed line networks.
The company provides mobile, fixed line and data services. In addition to the business segments, the company has found it beneficial to view its business from a customer-served perspective. Accordingly, the company also assigns metrics along the following marketing verticals: individual, home, enterprise and international customers.
The company’s three business units are as follows:
Wireless: The company’s wireless business focuses on driving growth in its data services while managing the company’s legacy business of voice and SMS. The company generates data revenues across all segments of the company’s wireless business, whether through the access of mobile internet via smartphones, mobile broadband using pocket WiFi or home WiFi using fixed wireless broadband devices. The company provides the following mobile telecommunications services through the company’s wireless business: mobile services, fixed wireless broadband services, and MVNO and other services.
Fixed Line: The company is the leading provider of fixed line telecommunications services throughout the Philippines, servicing retail, corporate and SME clients. The company’s fixed line business group offers data, voice and miscellaneous services. The company also provides other fixed line services, such as data center, cloud, cyber security services and managed information technology through PLDT’s subsidiary, ePLDT Inc. (‘ePLDT’).
Others: The company’s other business consists primarily of its interests in digital platforms and other technologies, including the company’s interests in VIH.
Strategies
The key elements of the company’s business strategy are to build on the company’s strong positions in the fixed line and wireless businesses; focus on digital transformation; and capitalize on the company’s strength as a fully integrated telecommunications service provider.
Business Units
As of December 31, 2022, the company’s business activities were categorized into three business units: Wireless, Fixed Line and Others.
Wireless
The company’s wireless business focuses on driving growth in its data services while managing the company’s legacy business of voice and SMS. The company generates data revenues across all segments of the company’s wireless business, whether through the access of mobile internet using smartphones, mobile broadband using pocket WiFi or home WiFi using fixed wireless broadband devices.
The company provides mobile services, fixed wireless broadband services, and MVNO and other services, through the company’s wireless business, with mobile services contributing 98% of the company’s 2022 wireless service revenues, and fixed wireless broadband and MVNO and other services contributing the remaining 2% of the company’s 2022 wireless service revenues.
The company’s mobile services, which accounted for 98% of the company’s wireless service revenues for the year ended December 31, 2022, are provided through Smart and DMPI.
As of December 31, 2022, approximately 97% of the company’s mobile subscribers were prepaid service subscribers.
In March 2021, PLDT’s Prepaid Home WiFi (‘PHW’) subscribers were transferred to Smart to consolidate the company’s fixed wireless services under Smart.
The company’s low spectrum band resources (700MHz, 850MHz and 900MHz) are primarily used to provide coverage whilst higher spectrum bands (1800MHz, 2100MHz, 2300MHz, 2600MHz and 3500MHz) provide coverage and additional capacity. The company’s wireless broadband network supports HSPA+, LTE-Advanced and 5G to provide an improved data experience for the company’s customers.
Mobile Services
The company offers prepaid and postpaid mobile communications services all over the country under the brand names Smart, TNT and Sun, each of which focuses on the needs of specific market segments. With a continuous and in-depth consumer understanding program, each of the company’s brands commits to providing relevant products that will cater to the communications, entertainment and services requirements of their respective target market segments.
Prepaid
Smart continued its brand campaigns to boost data usage, anchored on third party awards for Best Network, Fastest Network and widest LTE coverage in 2022. In line with this, Smart introduced Free TikTok for All promos, Giga Power and Power All data-packed promos for its Smart mobile prepaid services during the year. Smart’s mass-based brand TNT, on the other hand, launched it’s low-cash outlay Affordaloads and Double Giga offers to tackle the increasing impact of inflation amongst the Filipino masses.
Postpaid
Smart Postpaid offers Signature plans with data priority powered by Smart LTE. Smart Signature subscribers receive real-time billing and usage alerts on Giga Life app and has access to exclusive rewards and events and the latest smartphones.
Smart Signature Data Plans are set of Signature Plans specifically tailored for pure data usage fit for online productivity needs. The plans come with bigger data allocation and are bundled with Smart’s broadband devices.
In April 2021, Smart launched its enhanced postpaid Signature Plans+, a postpaid line that features unlimited 5G access for 12 months.
Fixed Wireless Broadband Services
Prepaid Home WiFi
PHW is a wireless internet service introduced to address the growing demand for affordable home broadband in the Philippines. It is a plug-and-play device powered by Smart’s network that can simultaneously connect multiple WiFi-capable devices. Smart recently launched its first prepaid 5G Home Router, the Smart Bro Home WiFi 5G that can connect up to 10 WiFi-enabled devices with a fiber-like speed of Smart 5G.
Aggressive 5G handset and usage offers for Postpaid
To further stimulate and maximize the customer experience on 5G network, Smart offers various plans bundled with 5G capable handsets. Furthermore, unlimited 5G offers for prepaid brands were also introduced in 2021, which enable the subscribers non-stop data access with no data capping or speed-throttling at selected Smart 5G-covered areas.
GigaLife app
Brand building and customer engagement hit new strides with GigaLife, Smart’s mobile app which enables Smart subscribers to manage their accounts and enjoy exclusive offers and special promotions, such as GigaDays. Other features and integrations also enhance further the customers’ digital lifestyle. GigaPay enables digital payments by allowing users to link their PayMaya wallet for in-app transactions, such as buying load, subscribing to promos, and paying bills. The GigaLife App has acquired over 10 million users in less than two years from its launch.
Live Epic Experiences
In the fourth quarter of 2022, Smart rebranded its Gigaplay App to Smart Live to focus on its live content and anchor its offerings to deliver epic live experiences. The Smart Live App provides live streams of NBA TV, the PBA, the UAAP and provided a pay-per-view experience for the Eraserheads reunion concert. Aside from the Eraserheads concert, Smart also sponsored the live events of popular K-Pop band Seventeen, Ben & Ben, as well as various festivals in the Philippines.
mWell Partnership
In December 2022, Smart through its Postpaid brands, launched its partnership with mWell to provide a mobile healthcare app offering virtual consultations with medical professionals, e-prescriptions and access to health-related content. Smart plans to expand its mWell offers to its prepaid brands in 2023.
Fixed Line
The company is the leading provider of fixed line telecommunications services throughout the Philippines, servicing retail, corporate and SME clients. The company’s fixed line business group offers data services, voice services, and miscellaneous services.
The company’s fixed line network reaches all of the major cities and municipalities in the Philippines, with a concentration in the greater Metro Manila area. The company’s network offers the country’s most extensive connections to the company’s customers with the FTTH and fiber to the building (‘FTTB’) installations. Fiber optic cables are also being deployed aggressively to the company’s wireless base stations for the high bandwidth requirement that surpasses current microwave radio capacities. The DFON extends to underground inland and submarine cables. It is a fully resilient network spanning the whole archipelago. The company’s international network is consisted of various regional and transoceanic submarine cable systems in which the company has economic interests.
The company offers postpaid and prepaid fixed line services. The company’s prepaid fixed line services are intended to be an affordable alternative telephone service for consumers under difficult economic conditions.
Data Services
The company’s data services revenues include charges for broadband, leased lines, Ethernet-based and IP-based services. These services are used for broadband internet and domestic and international private data networking communications.
Home Broadband Services
PLDT Home is the Philippines’ fastest fixed network with broadband data services, including fixed wired (PLDT Home Fiber and PLDT Home Fiber Plus). PLDT’s FTTH fixed line network has the most extensive transmission and distribution network infrastructure of over 866,000 kilometers of fiber footprint that provide broadband availability to 17.2 million homes passed, as of December 31, 2022.
PLDT’s superior FTTH network enables customers to enjoy up to 10 Gbps of symmetrical internet speeds or equal upload and download speeds. Ookla, the company behind Speedtest and the global leader in fixed broadband and mobile network testing applications and data analysis, consistently recognized PLDT as the Philippines’ fastest broadband for the 5th consecutive year.
With the consistent wins at the Ookla Speedtest Awards, PLDT Home also clocked the top speeds in 15 major areas in the Philippines and bested all other major telco providers in Quezon City, Pasig City, Davao City, Cagayan de Oro, Bulacan, Bacolod, Cainta, Baguio City, Pasay City, Iloilo City, Lucena, Malabon City, Valenzuela City, Marikina City and Batangas.
To showcase the power of the country’s fastest broadband, PLDT Home introduced its FAST (Fiber Accelerated Speed Tech) Hub, a visual representation of PLDT Home’s 10 Gbps fiber network. A month-long exhibit exclusively shown to the media, the FAST Hub demonstrated what it is like to have a hyper-fast internet connection at home.
PLDT Home boosted its efforts to give customers the best digital experience at home by increasing the speeds of all its Fiber plans up to two times faster than previous speeds. PLDT Home also introduced the Easy Speedboost promo where customers get to enjoy up to 600 Mbps speed upgrade with a minimal add-on fee of Php50 or Php100 monthly. In December 2022, PLDT Home also gave away smart home packages, such as entertainment projectors, smart speakers, smart appliances, and home security devices.
PLDT Home also pioneered the MyOwnWiFi, a first-of-its-kind add-on service that allows existing Fiber customers to have a secondary internet connection with the same speeds as their Fiber base plan, at half the price. MyOwnWiFi allows solo heavy bandwidth users at home to enjoy priority connection without worrying about hogging the connection for the rest of the family members. This service also comes with WiFi Mesh as part of the offer.
With PLDT’s aggressive network expansion and migration initiatives, the company continues to deliver reliable and superior connectivity solutions for the customers’ ever-evolving online needs. As of December 2022, PLDT migrated subscribers from legacy copper lines to fiber-to-the-home technology.
As part of its migration program, PLDT completed its initiatives to transform its legacy fixed wireless service, Home Ultera, into a faster fixed wired and wireless service. The decommissioning of about 185 telecom towers that provide Time-Division Duplex Long-Term Evolution or TD-LTE coverage to Home Ultera was completed by end-July 2022, covering 3,000 subscribers who were provided with higher speed fixed fiber or postpaid wireless services at no additional cost.
Beyond just delivering the fastest internet speeds, PLDT Home continuously improves its overall customer experience. PLDT Home boosted installation capabilities in 33 areas in the country, including Metro Manila, Cebu, Baguio, Davao, San Fernando, Pampanga, and General Santos. Dubbed as ‘Bilis Kabit’ program, PLDT Home rolled out its initiatives to fast-track installation of internet services for subscribers within 24 hours upon application. Call-to-apply services were also deployed to provide customers the convenience of talking to a PLDT representative in their preferred PLDT sales and service centers.
PLDT SmartHome
PLDT Home is strongly committed to fulfilling its customers’ digital home lifestyle needs by giving them access to a complete Smart Home ecosystem. This ecosystem consists of relevant digital solutions and devices built on the following pillars that let them do things better at home: connectivity, entertainment, and security.
One such solution PLDT Home offers under its connectivity portfolio is the WiFi Mesh System. This powerful system blankets the entire home with Fiber-fast speeds, eliminating the problem of WiFi dead spots many households encounter.
Leading its roster of mesh systems are top-of-the-line WiFi 6 solutions, Asus ZenWiFi XT8 and TP Link Deco X20. These high-performance systems can cover more than 300 square meters with ultra-fast speed internet and can deliver more than two times the speed of ordinary routers. Apart from this, WiFi 6 Mesh Systems can also power more than 100 users and devices simultaneously and significantly improve network efficiency, providing a seamless online experience even for the most bandwidth-heavy activities.
To provide an enhanced gaming experience, PLDT Home offers the Asus ROG Rapture GT AX11000. Running on WiFi 6 technology as well, the Asus Rapture eliminates lag, latency, unstable ping and screen freezes, enabling users to level up gameplay performance offers.
Strengthening its suite of connectivity services, PLDT Home also offers WiFi 5 Mesh systems, including the TP Link Deco M4 and M5. Apart from ensuring strong WiFi connectivity anywhere within the home, these systems power every connected device with equal internet speeds, regardless of the distance to the main modem. The Deco M4 and M5 also come with Parental Controls, enabling parents to block harmful sites and limit online time, helping keep their kids safer online.
For entertainment, PLDT Home has been providing customers with a diverse range of bundled content through its partnerships with global content providers, including award-winning streaming service, Netflix; PCCW’s leading pan-regional OTT video streaming service, Viu; HBO’s video-on-demand service, HBO Go; Philippines’ pay TV service provider, Cignal TV, as well as NBA's premium live game subscription series, NBA League Pass.
Promising Filipino homes a bigger, bolder, and more powerful entertainment viewing experience, PLDT Home has also partnered exclusively with premium streaming service Lionsgate Play. Existing and new PLDT Home Fiber plans customers can access Lionsgate Play’s massive library of award-winning and blockbuster movies for free until June 1, 2023.
PLDT Home customers can conveniently subscribe to any of these entertainment services and have the fees charged directly and conveniently to their PLDT bill.
Home Biz
PLDT Home, through its Home Biz program, helped the development of the country’s digital economy by equipping Filipino home-based entrepreneurs to thrive in the new normal powered by technology, resources, and master classes.
In its commitment to help build a stronger nation by powering home-based entrepreners, PLDT Home beefed up its Home Biz Fiber Plans with speeds of up to100 Mbps for as low as Php 1,599 per month, which comes with free e-commerce partner solutions, free backup internet, and unlimited landline and all net mobile calls. E-commerce partners include UnionBank Global Linker which allows entrepreneurs to open their online storefronts; Grab Madiskarteng Boss Club and So Shop which provides door-to-door logistics in addition to discounts and promotions; and Maya for secure digital payment solutions.
Home Rewards
PLDT Home Rewards continue to give back to valued and loyal customers with exciting perks and prizes. In May 2022, PLDT Home Rewards improved its program mechanics for better member engagement. Member earning was enhanced by lowering the threshhold for earning Crystals from Php 250 to Php 50 of every bills payment. At the same time, redemption value was brought down from 330 to 220 Crystals to increase the redemption rate. Most redeemable items in the Rewards marketplace were discounts and deals from partner merchants, including The SM Store, Lazada and GrabFood.
Corporate Data and ICT
PLDT Enterprise is the preferred digital services partner of the B2B market. As the corporate business unit of the PLDT Group, PLDT Enterprise’s intention is to make a positive impact on every single business by simplifying the complex for various industries. With its wide range of fixed line, wireless, and ICT services, which run on the Philippines’ most extensive fiber optic backbone, cellular network, and data center footprint, PLDT Enterprise delivers solutions that create real value for customer.
The company’s Fixed Line corporate data solutions cater to the internet, networking and managed services requirements across various enterprise customers small, medium and large. These include domestic data solutions, comprising managed SD-WAN, the latest wide area networking solution; metro Ethernet, a reliable and high bandwidth wide area network solution; IP-virtual private network, an end-to-end managed IP-based data network solution; Shops.Work, a managed connectivity solution designed for retailers, franchisers and SMEs; Shops.Work Unplugged, a wireless VPN service that powers mobile point-of-sale terminals and off-site bank ATMs, as well as other retail outlets located in remote areas; and Beyond Fiber, the company’s new all-in-one digital solution positioned as the ideal business internet service for enterprise customers; and international data solutions, comprising iGate, the company’s dedicated internet access solution; international ethernet private line services, a resilient international private networking connectivity solution; and international IP VPN, a fully-managed IP solution for data, voice, video and multimedia applications supported over a single IP-based platform.
Meanwhile, the company’s ICT services include data center services, cyber security services, cloud services, managed IT services and various other IT solutions.
In July 2016, ePLDT opened VITRO Makati 2, ePLDT’s first data center to be certified by the Telecommunications Industry Association as a rated 3 facility, and a facility that has been recognized by the global solutions company, NTT Communications, as a Nexcenter-certified data center. VITRO Makati 2 is the Philippines’ biggest data center with 3,600 racks capacity and 20MW of total power capacity, located in one of Philippines’ premiere business districts. In February 2017, ePLDT opened the first data center in Mindanao to address the growing enterprise demand in that region. Over the course of five years, ePLDT has expanded its data center footprint across the country, building data centers in Clark, Davao and a new building in Cebu. In the first quarter of 2022, ePLDT broke ground for its 11th and biggest data enter yet in Sta. Rosa, Laguna. With its 50MW ultimate power capacity, VITRO Sta. Rosa will cater to the rapidly increasing hyperscaler colocation demand in the country. Once fully activated, the new hyperscale facility will generate an additional 4,500 racks and increase VITRO’s rack footprint to 13,400 further cementing ePLDT’s leadership in the local data center market.
ePLDT’s Cyber Security strategy involves four critical elements to provide customers with a holistic, multi-layer protection. It covers the frameworks, intelligence, technology and expertise needed to protect IT infrastructure from evolving threats, malicious software attacks, possible data loss and reputational risks. These components allow the company to not only detect and prevent threats with the help of technology and best practices, but even predict and respond to cyber attacks. Through the company’s Security Operations Center, the company is able to gather cyber intelligence on potential attacks through in-house threat hunting and global threat feeds of the company’s trusted partners. In 2020, ePLDT was recognized as the first and only Philippine organizational member of global leader in incident response Forum of Incident Response and Security Teams.
The company has consistently built partnerships with global cloud brands and invested in expertise for professional services. For instance, the ePLDT Group has partnered with Microsoft, Google, AWS, Enghouse, HPE, Palo Alto, Salesforce, and SAP, among others, through which ePLDT offers professional services beyond infrastructure and license-selling. The company offers a full-suite of cloud solutions to clients, such as infrastructure-as-a-service (‘IaaS’), software-as-a-service (‘SaaS’), unified communications-as-a-service (‘UCaaS’), contact-center-as-a-service (‘CCaaS’), and disaster recovery-as-a-service (‘DRaas’).
Voice Services
The company’s voice services are delivered through its local exchange service; international service; and domestic service.
Local Exchange Service
The company’s local exchange service, which consists of its basic voice telephony business, is provided primarily through PLDT. The company also provides local exchange services through its subsidiaries.
Rates for Local Exchange Service
Basic monthly charges for the company’s local exchange service vary according to the type of customer (business or residential) and location, with charges for urban customers generally being higher than those for rural/provincial customers.
International Service
The company has been pursuing a number of initiatives to sustain its international service business, including rationalizing the company’s inbound voice termination rates; managing unauthorized voice traffic terminating to the company’s network; partnering with Orange S.A. for inbound international long distance (‘ILD’) traffic management; and growing international data sales by leveraging PLDT’s sub-sea cable ownership and the company’s subsidiary’s, PLDT Global Corporation (‘PLDT Global’), reach.
In addition, PLDT Global is enhancing the presence of PLDT in other international markets by providing high quality communications infrastructure and innovative platforms to its global network of carriers, corporate customers and distribution partners, enabling it to achieve its desired connectivity, reach and business relevance. With offices in key markets abroad, PLDT Global also delivers a full range of digital consumer and enterprise solutions that serve the evolving needs of Filipinos overseas and global enterprises.
Domestic Service
The company’s domestic services are provided primarily through PLDT. This service consists of voice services for calls made by the company’s fixed line customers outside of their local service areas within the Philippines and access charges paid to the company by other telecommunications carriers for wireless and fixed line calls carried through the company’s backbone network and/or terminating to the company’s fixed line customers.
Mobile substitution, OTT voice call alternatives and the widespread availability and growing popularity of alternative, more economical to free non-voice means of communications, such as e-mails, SMS, video conferencing applications and social networking sites, have negatively affected the company’s domestic call volumes.
Miscellaneous
Miscellaneous services include the provision of facilities management, rental fees, and other services.
The company sells and distributes its products and services through the following channels:
Distributors and Dealers
The company sells its fixed line and mobile services primarily through the company’s regional and key account partners who generally have their own direct sales forces and retail networks. As of December 31, 2022, the company had 50 field sales distribution partners and 133 key account partners for fixed line services, 18 exclusive regional and 107 exclusive provincial distributors for wireless, and 92 key account partners for wireless, 18 of whom are exclusive to the company. A number of the company’s trade partners are likewise major distributors of smartphones and devices that are retailed in their owned telecommunications outlets. Account managers from the company’s sales force manage the distribution network and regularly update these business partners on upcoming marketing strategies, promotional campaigns and new products. The company’s distribution network encompasses approximately over one million retailers. These retailers must be affiliated with one of Smart’s authorized regional and provincial distributors. With the prepaid reloading distribution network extended to corner store and individual retailer levels and minimum reloading denominations as low as Php5, Smart’s prepaid service has become even more affordable and accessible to subscribers.
Retail Stores
Retail stores are the company-owned PLDT Sales and Service Centers with 95 branches and Smart Stores with 128 branches as at December 31, 2022 that showcase the company’s products and services to customers nationwide. The company’s frontlines enable unique digital experiences through daily customer interaction. The company offers enticing products and services based on the customer needs. The company also caters to customers’ after-sales requests and inquiries. The company’s stores also accept payment for bills, postpaid and prepaid sales.
Satellite branches, with stores nationwide as of December 31, 2022, are partner-owned Smart branded stores operating as auxiliary touchpoints for converged wired and wireless sales, aftersales and bills payment.
Enterprise Business
The company’s Enterprise Business Group is responsible for the sales and marketing of Smart products, corporate data and ICT products, solutions and services to corporate clients. This includes Smart and Sun postpaid GSM and broadband services that may be bundled with mobile phones, tablets and other relevant devices. The company’s enterprise solutions portfolio includes Machine to Machine, IoT and platform solutions, such as Bizload and Messaging Suite, an application-to-person (‘A2P’) messaging platform. Wireless Enterprise also partners with various software, platform and application vendors that cater to a wide array of industry-specific requirements.
Telesales
As part of the company’s telesales, the company reaches out to its subscribers to offer the latest services, solutions and promotions. The company’s telesales agents, in partnership with different contact center providers, enable new connect application and existing subscribers to avail value-added solutions, upgrade and migrate their fixed line and wireless accounts, as well as recontract their expiring accounts over the phone. All orders are delivered directly to customer’s address for devices and handsets.
Online sales
Customers can conveniently access the company’s services through its PLDT Home website and Smart Online Store, an end-to-end portal, where they can conduct various online transactions, including selecting fiber broadband or mobile subscription plans, avail of a wide array of the latest 5G and 4G mobile handsets, renewing or upgrading an existing plan, purchasing prepaid SIM and devices, or subscribing for e-load and various add-on promotions. All orders are delivered directly to the customers’ addresses.
Smart’s Gigalife app is a mobile application which allows users to link and manage multiple prepaid and postpaid accounts. With the Gigalife app, users can buy load, pay bills, subscribe to promotions, and earn Gigapoints. By offering various marketing promotions and events within the app, the Gigalife app has gained a lot of traction. Other online channels include My Smart website, Smart Chatbot, and Paywall, which allow the company’s mobile subscribers to avail of add-on promotions.
For e-Commerce, the PLDT and Smart flagship stores are available in Lazada and Shopee. The company’s presence on these e-commerce platforms will further enhance the accessibility of the company’s products to customers.
Postpaid Field Sales (‘PFS’)
PFS was established to address postpaid markets belonging to corporate individual and capable communities. The channel intends to strategically regain the wireless postpaid stronghold by identifying and approaching customer segments that do not frequent the store outlets, those upgrading from prepaid, and most importantly, those who would be using postpaid for the first time. With 58 active partners, PFS is expected to continue growing and fortifying the company’s nationwide operations.
Others
The company’s other business in 2022 consisted primarily of investments in digital platforms and other technologies, made through the company’s investment companies, PCEV, PLDT Global Investment Holdings, Inc. (‘PGIH’), and PLDT Digital Investments Pte. Ltd. (‘PLDT Digital’) and its subsidiaries.
Voyager Innovations, Maya Philippines, and Maya Bank
Voyager Innovations Holdings Pte. Ltd. (‘VIH’) is the parent holding company of Maya Philippines, Inc. and Maya Bank. Maya Philippines is registered with the Bangko Sentral ng Pilipinas (‘BSP’) as an electronic money issuer, remittance and transfer company, operator of payment system, and virtual asset services provider. Maya Bank is one of only six digital banks in the Philippines licensed by the BSP. Together, Maya Philippines and Maya Bank power the platforms under the Maya brand, providing the next generation of integrated financial products to both consumers and enterprises in the Philippines.
In March 2022, Maya Bank received regulatory approval to commence operations and launch its services, six months after being granted a digital bank license by the BSP in September 2021.
In April 2022, the brand PayMaya transformed into Maya, becoming the only all-in-one digital finance platform in the Philippines that enables its users to spend, save, invest, and borrow in one app. The Maya App combines the power of a top-rated e-wallet with best-in-class savings, instant credit, and seamless cryptocurrency services.
In June 2022, Maya fully launched its consumer savings.
In July 2022, PayMaya Business, the leading enterprise payment processor in the Philippines, transformed into Maya Business offering integrated merchant solutions and embedded banking. It serves the Philippines' largest e-commerce platforms and everyday merchants, including food, retail, transportation, and government. It enables micro, small, and medium enterprises (‘MSMEs’) with payment acceptance and credit.
Maya continues to double down on its digital banking advantage to accelerate financial service adoption by encouraging more Filipinos to embrace new financial services, such as credit, savings, and investments.
Environmental Matters
Among the company’s policies and institutionalized practices is its Occupational Safety, Health, and Environmental Policy which upholds the highest standards in occupational safety, health, and environmental performance, as well as ensures the protection of workers in communities where it operates. This Policy aligns with its compliance with the legal requirements of various regulatory bodies, including but not limited to, RA 11058 or An Act Strengthening Compliance with Occupational Safety and Health Standards and Providing Penalties for Violations thereof (OSH Law) and its Implementing Rules and Regulations (IRR) or Department Order 198-18, Department of Labor and Employment (DOLE), Department of Environment and Natural Resources (DENR), and the Department of Energy (DOE).
Competition
Data Services
The company’s major competitors in this area are Globe, Converge ICT Solutions, Inc. and Sky Cable.
Voice Services
Local Exchange: The company’s principal competitor in the local exchange market is Globe.
History
The company was founded in 1928. It was incorporated under the old Corporation Law of the Philippines (Act 1459, as amended) in 1928. The company was formerly known as Philippine Long Distance Telephone Company and changed its name to PLDT Inc. in 2016.
