Smith Micro Software Profile
Smith Micro Software, Inc. develops software to simplify and enhance the mobile experience, providing solutions to leading wireless and cable service providers around the world.
The company’s portfolio includes the most robust white-label family safety platform on the market, and a wide range of products for creating, sharing, and monetizing rich content, such as visual voice messaging, and retail display management. The company provides software solutions for global businesses, evolving with the telecom industry, the internet and the shift to the wireless environment. The company develops wireless standards-based software that is extensible, interoperable, scalable, and proven to meet the most dynamic and demanding mobile environments.
The company continues to innovate and evolve its business to respond to industry trends and maximize opportunities in emerging markets, such as digital lifestyle services and online safety, Big Data analytics, automotive telematics, and the consumer Internet of Things (IOT) marketplace. In January 2023, the company entered into a new contract to continue to provide digital family safety solutions with an existing Tier 1 carrier customer.
Products
SafePath – Consists of SafePath Family, SafePath IoT, and SafePath Home, the SafePath product suite provides comprehensive and easy-to-use tools to protect family digital lifestyles and manage connected devices both inside and outside the home. As a carrier-grade, white-label platform, SafePath empowers Mobile network operators (MNO) and cable operators to bring to market full-featured, on-brand family safety solutions that provide in-demand services to mobile subscribers. These solutions include location tracking, parental controls, and driver safety functionality. Delivered to end-users as value-added services, SafePath-based solutions activate new revenue streams for MNOs while helping to increase brand affinity and reduce subscriber churn.
ViewSpot – The company’s retail display management platform provides wireless carriers and retailers with a way to bring powerful on-screen, interactive demos to life. These engaging demo experiences deliver consistent, secure, and targeted content that can be centrally managed and updated via ViewSpot Studio. With the feature set provided by ViewSpot, wireless carriers and other smartphone retailers can easily customize and optimize the content loops displayed on demo devices so that it resonates with in-store shoppers. Interactive demos created in ViewSpot can be experienced on Android smart devices. The company continues to develop and expand functionality of ViewSpot in order to enhance the utility and usability of ViewSpot, as well as giving MNOs greater control and autonomy over their content with Studio improvements.
CommSuite – The CommSuite premium messaging platform helps mobile service providers deliver a next-generation voicemail experience to mobile subscribers, while monetizing a legacy cost-center. CommSuite Visual Voicemail (VVM) quickly and easily allows users to manage voice messages just like email or SMS with reply, forwarding and social sharing options. CommSuite also enables multi-language Voice-to-Text (VTT) transcription messaging, which facilitates convenient message consumption for users by reading versus listening. CommSuite is available to both postpaid premium subscribers, as well as prepaid subscribers and is installed on millions of Android handsets in the United States.
Key Revenue Contributors
In its business, the company sells primarily to large MNOs and multiple system operators (MSOs), so there are a limited number of actual and potential customers for its products, resulting in significant customer concentration.
Customer Service and Technical Support
The company provides technical support and customer service through its online knowledge base, email, and live chat. MNO and MSO customers generally provide their own primary customer support functions and rely on it for support to their technical support personnel.
Research and Development
The company’s research and development expenses were $29.9 million for the year ended December 31, 2022.
Proprietary Rights and Licenses
The company has United States and foreign patents and pending patent applications that relate to various aspects of its products and technology. The company has also registered, and applied for the registration of, U.S. and international trademarks, service marks, domain names, and copyrights. The company’s MNO/MSO customers license its products and/or access its offerings through written agreements. The company’s customer agreements contain restrictions on reverse engineering, duplication, disclosure, and transfer of licensed software, and restrictions on access and use of Software as a Service (SaaS).
History
Smith Micro Software, Inc. was founded in 1982. The company was incorporated in California in 1983 and reincorporated in Delaware in 1995.
